Jumpstart Leads On Customer Service

 

Jumpstart is delighted to reveal that its company-wide commitment to excellent customer service was recognised at the recent Scottish Business Awards.*

The UK’s leading R&D tax relief specialist, Jumpstart beat a host of household names, including GB Telecom, Cala Group and Enterprise Rent-A-Car, to the coveted Customer Focus Award in recognition of its strong customer focused culture, proven ability to meet and exceed customer expectations and their staff’s skills and knowledge in providing excellent customer service.

Speaking at the star-studded awards ceremony in May, which is by far the largest business event in the UK this year with over 2,000 leading business figures in attendance, Managing Director Brian Williamson said: “Jumpstart is perhaps best known for its industry-leading numbers, which won us the title ‘Scotland’s fastest growing business of 2013’**. So we were immensely pleased and proud to see our unstinting efforts in the less easily quantifiable, but equally important, area of customer focus formally acknowledged.”

“Five years ago, the newly established Jumpstart had just a handful of clients. Today we have over 500, with another 20 joining us every month, mostly through word of mouth. “Throughout that time, the customer has always been at the heart of everything we do. From initial approach to preparation of the R&D tax relief claim and follow up, all Jumpstart’s resources and internal processes are geared towards providing a customer experience that’s second to none,” continues Brian.

“Confirming that fact, this latest award*** is testament to the hard work and commitment that everyone at Jumpstart has demonstrated in the delivery of excellent customer service that consistently exceeds client expectations. We are clearly succeeding in our aim of ensuring that each and every client’s experience of working with Jumpstart is as rich and enjoyable as it is financially rewarding.”

“A huge thank you to all our clients and partners for giving Jumpstart the opportunity to demonstrate that we recognise our clients are the backbone of our business. We always have and always will go to great lengths to ensure you experience outstanding service and results through working with us.”

It’s only fitting we leave the last word with you. Read what more than one hundred very satisfied clients have said here.

* Staged annually, the Scottish Business Awards recognise and reward the contribution of businesses who inspire others with their vision, leadership and achievement.

** Business Insider magazine, Sprint 100 survey

 

*** Oops... since picking up the Customer Focus Award in the middle of May, Jumpstart has won yet another award. Watch this space!

Author - Laetitia Guichard